Tender for Digital Workplace Services in France - 128715901

Summary: Digital Workplace Services

Posting Date: 23 Oct 2025

Deadline: 10 Dec 2025

Notice Type: Tender

TPD Ref No.: 128715901

Document Ref. No.: 698860-2025

Financier: European Banking Authority (EBA)

Tender Value: EUR 1497259

Document Fees: Refer Document

The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: ­- the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; -­ the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); -­ the management of domain accounts, network folders, mailboxes, distribution lists, etc.; - the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); - the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); -­ the VIP support provided for senior management and directors, available via MS Teams and phone. The service shall be provided by a team both off and on­site. There will be helpdesk service team members on site to manage requests related to physical hardware and peripherals, infrastructure, audio-video in me...

  Tender Notice